Head of Operations

Permanent employee, Full-time · Journi HQ Vienna

WHO ARE WE LOOKING FOR?

At Journi, a creative tech company and Austria's most innovative start-up of 2024, we’re on a mission to build the world’s most-downloaded printing app. Our app empowers customers to effortlessly create beautiful photo books and other print products. Using AI technology, we automatically create personalized designs based on the content our users want to print. Be part of a team of highly motivated and like-minded individuals who you can learn from and who are excited to learn from you too!

We’re looking for an enthusiastic Head of Operations to join our team! This is a role for someone who thrives on challenges, loves diving into complex problems, and takes ownership of strategic decisions that drive the company forward. If you’re excited to work side by side with leadership, make a tangible impact, and help shape the future of Journi, this could be the perfect fit for you.

WHAT YOU'LL DO

Partner with the CEO and Executive Assistant as part of the CEO team, actively participating in C-Level meetings.
Support the C-level with strategic decisions and take ownership of key operational areas.
Drive operational efficiency by optimizing processes, tools, and company-wide workflows.
Lead the OKR process, performance measurement, and contribution scoring for clarity and accountability across teams.
Collaborate with Team Leads and People & Culture on hiring plans, organizational design, and team growth.
Set and enforce company-wide rules and standards in partnership with People & Culture (e.g., policies, compliance).
Resolve organizational and process challenges, taking interim leadership when needed to archive team and company goals.
Translate strategic initiatives into actionable plans and ensure delivery.

YOUR BAG OF TRICKS

You have/are:

Minimum 4 years of experience in similar roles or in strategic consulting at top-tier firms like McKinsey, BCG, or equivalent, with proven strength in problem-solving and strategic execution.
Strong background in process implementation and optimization, including IT systems.
Excellent analytical skills, with a high affinity for numbers, KPIs, and structured decision-making.
Exceptional communication and leadership abilities, able to bridge silos and foster collaboration across departments.
Hands-on, pragmatic, and adaptable to a fast-changing environment.
Strong interest in IT and AI tools that enhance work efficiency.
Proven ability to manage cross-functional teams and deliver results under pressure.
A natural trusted advisor and thought partner, combining strategic thinking with empathy and discretion.
You are able to relocate to / are based in Vienna – the world’s most liveable city! ????

NICE TO HAVE

Previous startup or scale-up experience, ideally in a fast-paced international environment.
Familiarity with organizational design, HR, and team growth planning.
Experience in productivity tooling and scaling tech-enabled processes.
Experience handling high-level office and operational topics, such as office expansion projects.
Exposure to fundraising processes or investor relations.

WHAT WE OFFER

A happy team makes for a happy workplace. We wouldn’t be able to do what we are doing without our team, and that’s why we offer:

A fair annual gross salary in accordance with the Collective Agreement, starting at EUR 90,000. Our final offer depends on your experience and qualifications amongst other factors.

Plus, a bunch of awesome social benefits, such as:

Vacation goals: 25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days!)
A space to thrive: a fun, bright and award-winning office built by the Journi Team, complete with ping-pong and foosball tables to blow off steam
Work your way: enjoy a hybrid working model with 40% home office days and flexible hours, with possibility of workation (core hours: 10am-4pm Mo-Th; and 10am-2pm Fri)
Lunch on us: we provide fresh daily lunches in our own eatery, with choices for almost all dietary requirements
Go places: we reimburse your public transport card for Vienna €365 yearly
Plan for tomorrow: additional €300 yearly towards your private pension fund
Team first: join our yearly team-building Journi to exciting destinations
Mac your life easier: with a company MacBook, also available for personal use
Refresh and recharge: in-house yoga sessions every two weeks
Stay healthy: regular in-house health check with Haelsi
Unlock language skills: with a premium Busuu App membership
Professional development: access to resources, courses, and learning programs to help you excel in your role
Boost your German: weekly in-house lessons in small groups
Fuel your day: fruits, cereals, yogurt, and milk variations — on the house
Brew up productivity: Italian-style coffee and teas in our coffee kitchen
Special treatment: enjoy a premium membership on all Journi products

APPLY NOW!

What to Expect After You Apply:

Intro Call with the People & Culture Team (45 min.)
General Interview with the CEO and P&C Lead (1h)
Challenge
Technical Interview + Challenge Review with the CEO and CFO (2h)
Final Interview with Leadership Team (1h)

We’d love to hear from you - please include your CV and cover letter with your application!

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About us

We are proud to promote inclusion and diversity at Journi - no matter what race, nationality, gender, religion or sexual orientation - there is always a space for exceptional individuals in our team. At Journi, our mission is to build the most customer-centric way to hold onto your memories. We leverage the power of massive amounts of data and modern AI to enable people to print their memories as easily as taking pictures using the Journi Print app. The smart algorithm in the Journi apps processes 1,000 photos within less than 30 seconds to find the perfect photo layout. You capture the moments and we enable you to convert these into beautiful print products within seconds. We believe in innovation, collaboration and a future where digital and print go hand in hand to preserve lasting memories. We want to become the leading destination to share and print your moments. We have already inspired more than 5 million users around the globe and established Journi as a key player in a booming market, however, we have only scratched the surface of our potential. We are a startup and the creators of the most successful photo and print apps on the market. The Journi apps are downloaded and used by millions of users worldwide. We have been featured by Apple and Google over 20k times and have been covered by Forbes, the L.A. Times, TNW, Techcrunch and many more. At Journi, we look for exceptionally motivated people to become a member of our innovative team of 65+ people from all around the world. People who are passionate about solving challenges and making decisions that impact the success of the company. If you think this could be you, why not send us your application? ;)

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Your Application at Journi

We appreciate your interest in working with us at Journi! Please fill in the following short form. Should you have any difficulties in uploading your files, drop us a line at takeme@journiapp.com